House Clearance Haringey Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Haringey provides house clearance and waste collection services. By making a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any house clearance, waste collection, rubbish removal, bulky item collection, or related services provided by House Clearance Haringey.

1.2 We, us and our refer to House Clearance Haringey, the service provider.

1.3 You and your refer to the customer who requests and uses our services, including any person acting on their behalf.

1.4 Premises means the property, land or location at which the Service is to be provided.

1.5 Waste means items, materials, belongings, furniture, appliances, rubbish, or other goods to be collected, cleared, or removed as part of the Service.

2. Scope of Services

2.1 We provide house clearance and related waste collection services, which may include partial or full property clearances, domestic and light commercial clearances, garden waste removal, and non-hazardous rubbish collection as agreed at the time of booking.

2.2 The precise scope of the Service, including any limitations, will be agreed with you during the booking process based on the information you provide regarding the type and quantity of Waste and the nature of the Premises.

2.3 We reserve the right to refuse to handle any items that we reasonably consider unsafe, unlawful to transport, or inconsistent with applicable waste regulations or health and safety requirements.

3. Booking Process

3.1 You can request a booking by contacting us via telephone, email, or online enquiry. A booking will only be confirmed once we have provided you with a confirmation by email, text message, or other written form.

3.2 When making a booking, you must provide accurate and complete information about the Premises, access arrangements, parking, the type and estimated volume or weight of Waste, and any items requiring special handling.

3.3 We may provide an initial estimate based on the information you supply. The final price may be confirmed or adjusted on arrival at the Premises if the actual Waste or working conditions differ materially from the details provided at the time of booking.

3.4 By confirming your booking, you represent that you are either the owner of the Premises or have the full authority and permission of the owner or occupier to arrange the Service and to dispose of the Waste.

3.5 We may require a booking deposit or pre-authorisation of payment to secure your appointment. Details of any such requirement will be communicated at the time of booking.

4. Access and Parking

4.1 You are responsible for ensuring that our team has safe, reasonable and uninterrupted access to the Premises on the agreed date and time, including access to all areas where Waste is to be collected.

4.2 You must inform us in advance of any access restrictions, such as limited parking, vehicle height restrictions, controlled parking zones, or security arrangements at the Premises.

4.3 Any parking charges, tolls, or access fees incurred by us in carrying out the Service may be added to your final invoice.

4.4 If we are unable to carry out the Service or experience delays due to inadequate access or inaccurate information provided by you, we may at our discretion charge a wasted journey fee or reasonable waiting time charges.

5. Pricing and Payment

5.1 Our pricing is usually based on the volume and type of Waste, the labour required, and the time taken to complete the Service. Additional charges may apply for heavy or difficult items, excessive loading distance, or unexpected complications.

5.2 Any quotation or estimate is provided in good faith based on the information you supply. It does not constitute a fixed price if the description of the job is incomplete or inaccurate. We will inform you of any revised price before commencing work.

5.3 Unless otherwise agreed, payment is due in full on completion of the Service. We accept payment by cash, debit or credit card, or other methods as notified to you at the time of booking.

5.4 We reserve the right to request part or full payment in advance, particularly for larger or commercial clearances. If you fail to make any payment when due, we may refuse to carry out or complete the Service.

5.5 All prices are given inclusive of any applicable taxes unless we clearly state otherwise.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us reasonable notice prior to the scheduled arrival time. The required notice period will be advised at the time of booking and may vary depending on the nature of the job.

6.2 If you cancel your booking with less than the required notice, we reserve the right to charge a cancellation fee, which may include any non-refundable costs we have incurred and a reasonable proportion of the estimated service charge.

6.3 If our team attends the Premises and is unable to carry out the Service due to your cancellation on arrival, lack of access, or the absence of an authorised person, we may treat this as a late cancellation and charge a wasted journey or minimum call-out fee.

6.4 We may cancel or reschedule your booking if we are unable to provide the Service due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, safety concerns, or changes in relevant regulations. In such cases, we will seek to offer an alternative appointment, but we will not be liable for any indirect loss or inconvenience.

7. Customer Obligations

7.1 You must remove or clearly separate any items that you do not want us to take away. Our team will use reasonable care but cannot be held responsible if items intended to be kept are mixed with Waste and removed as part of the agreed clearance.

7.2 You must not include in the Waste any hazardous materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers, or other specialist waste, unless expressly agreed in writing prior to the Service and subject to additional charges and regulatory requirements.

7.3 You agree to comply with any reasonable instructions provided by our team on site concerning safety, access, or the handling of specific items.

7.4 If you fail to comply with your obligations under these Terms and Conditions, we may suspend or terminate the Service and, where appropriate, charge you for any costs or losses we incur.

8. Service Standards and Limitations

8.1 We will carry out the Service with reasonable care and skill and in accordance with applicable laws and recognised industry practices for waste collection and house clearance.

8.2 Our Service does not normally include deep cleaning, disconnection of mains utilities, or structural work. Any such additional services must be expressly agreed in writing and may be subject to separate terms and charges.

8.3 While we will leave cleared areas in a tidy condition, the Service is not a professional cleaning service. Some dust, residue, or minor debris may remain after Waste has been removed.

8.4 Time estimates provided for arrival or completion are approximate. We will make reasonable efforts to adhere to agreed times, but delays may occur. We are not liable for any loss or damage arising from reasonable delays.

9. Ownership of Items and Title to Waste

9.1 By presenting items for collection, you confirm that you either own the items or have full authority from the owner to dispose of them through our Service.

9.2 Once Waste has been collected by our team, title to that Waste transfers to us, and we will handle its transportation, treatment, and disposal in line with waste regulations and our environmental policies.

9.3 We may, at our discretion, reuse, recycle, donate, or otherwise recover items where appropriate, provided this is consistent with relevant legislation and duty of care obligations.

10. Waste Regulations and Environmental Compliance

10.1 We operate in accordance with applicable UK waste legislation and regulations. This includes holding any necessary licences or registrations for waste collection and transport.

10.2 We will take all reasonable steps to ensure that Waste is transferred only to authorised facilities and that appropriate records and duty of care documentation are maintained where required.

10.3 You agree not to request or encourage us to dispose of Waste illegally or in a manner that breaches environmental or waste management regulations. We reserve the right to refuse any Service that would contravene such regulations.

10.4 Where you generate or control the Waste, you also have certain legal responsibilities under waste duty of care rules. By engaging our Service, you help ensure that your Waste is managed responsibly, but you remain responsible for providing accurate information about the type and origin of the Waste.

11. Liability and Insurance

11.1 We maintain appropriate public liability insurance in connection with the Service.

11.2 We will be liable to you for any direct loss or damage that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill. We will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

11.3 Our total liability to you in respect of all losses arising under or in connection with the Service, whether in contract, tort, breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the relevant Service, except where liability cannot lawfully be limited.

11.4 We are not liable for loss or damage arising from inaccurate information provided by you, for items not clearly identified as to be retained, or for any pre-existing damage or defects to the Premises or items at the Premises.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

12. Complaints

12.1 If you have any concerns about the Service provided, you should notify us as soon as reasonably practicable, giving full details of the issue.

12.2 We will investigate any complaint in good faith and seek to resolve it with you. Where appropriate, we may offer a remedy such as a partial refund, re-attendance, or other reasonable corrective action.

12.3 Raising a complaint does not entitle you to withhold payment for services that have been properly performed, unless we agree otherwise in writing.

13. Data Protection and Privacy

13.1 We will handle any personal information you provide in connection with our services in accordance with applicable data protection legislation.

13.2 Personal data will only be used for the purpose of managing your booking, providing the Service, handling payments, addressing queries or complaints, and fulfilling our legal obligations.

13.3 We may retain records of your booking, including contact details and service details, for a reasonable period as required for accounting, insurance, and compliance purposes.

14. Changes to These Terms

14.1 We may amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the way we conduct our business.

14.2 The version in force at the time of your booking will apply to that particular Service. Updated terms will apply to any future bookings made after the date on which the revised terms are published.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Service.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable service provider, provided that this does not reduce your statutory rights.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede any prior verbal or written understandings or agreements.